Be sure to convert all fonts to outlines or curves before sending the file. Please set the size of the proof in proportion to the exact size of the custom banner's order. There's no need to include bleeds in the proof, unless it is a part of the graphic. All text should be at least two inches from the edge of the banner's grommets. Acceptable formats include:EPS (Encapsulated Post Script)AI (Adobe Illustrator)PDF (Adobe Reader PDF)PSD (Adobe Photoshop)JPEG (High Resolution JPEG)TIFF (High Resolution TIFF)Depending on the resolution and pixels, PSD, JPEG, TIFF files gets blurry when enlarged. Thumbnail JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines.

Our cooperative logistics include FEDEX, UPS, USPS, DHL, and we can provide different logistics according to different locations

Graphic Items: There is no return or refund because of their custom nature.Hardware Items: if you are not satisfied with your purchase, you can return it within 7 days after first received your product.The product must be returned to the warehouse within 14 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.

You can change before we send out the order,once an order has begun processing or has shipped the order is not able to change.Please contact with our customer service